Stripe and payments & payouts

Key benefits of using Stripe (connected accounts)

With the new Ejbla as a booking engine and Stripe Connected accounts, you organizers will gain important new benefits:

  1. Direct Payouts: When a participant makes a purchase the money goes directly to your Stripe account, and then it takes about 5 business days until it has reached your connected bank account. Previously you had to wait for a consolidated payout.
  2. Multiple Payment Options: In addition to on-site payments (new for Ejbla), we can now offer card payments, all Klarna options, Swish, Google Pay, and Apple Pay.
  3. Customizable Payment Methods: You can choose what payment methods to make available to participants.

What you need to do to start with payments and payouts

  1. Create a Stripe Account on the Payment details page:
  2. Confirm Email and Tax Details:
    • After confirming your email address via email, you will receive an email from Ejbla confirming you can start accepting payments.
    • Confirm your tax details in the menu under "tax information" and enter the same bank account you connected to Stripe. Ejbla is obligated to track your payouts for the Tax Agency. You will receive a detailed report at the beginning of 2024 for your 2025 tax return
  3. Start Posting Dates:
    • You are now ready to start posting dates with Ejbla payment. Hooray! Great job!

Payments in organizer admin

Under the Payments tab, you can access data from Stripe:

  1. Participant purchases: View all purchases that participants have started, canceled, or completed. Click on a purchase to see more info.
  2. Payouts & balance: View all payouts made from your Stripe account to your bank account. Payouts are made daily. Download payouts from any period or click on a payout to see more details (e.g. included purchases). View your current Stripe balance. The Stripe balance is topped up with incoming purchases and depleted with payouts or refunds. If the balance becomes negative (e.g. in case of a refund when the balance is 0 SEK), Stripe will automatically withdraw money from the linked bank account. Ensure that the account has coverage.
  3. Payout details: Update your business information or change the linked bank account.
  4. Payment methods: Choose what payment methods to make available to your participants when they book your courses/events.

On the date page, click on a participant and then "View purchase" to see more info about their purchase. This is the same information as on the "Participant purchases" page.

Canceling a date

To cancel a date, go to the date and choose to cancel it. It is still advantageous to offer participants the option to rebook. The organizer is responsible for the service fee for each participant who chooses a refund instead of rebooking. This will automatically be deducted from your Stripe account. The maximum fee amount is stated in the process. The entire amount is then refunded to the participants that chose to get a refund.

If participants choose to cancel

If a participant chooses to cancel their booking for a date that will be held, or if you do it for them via the admin panel, the participant will receive a full refund minus the service fee. The service fee is stated at the time of cancellation and depends on the payment method chosen. The participant's receipt will state your company and organization number.

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